2022–now Seoul
Senior Researcher
LG Electronics, Business eXperience Informatics
- Built a multi-agent analysis system over survey data and its routing layer. When FAISS retrieval proved too slow for the full dataset, I replaced it with agents defined from metadata keywords and sent every numeric question to deterministic code. It now sits behind internal reports and leadership presentations.
- Built, in a one-month sprint with HR, an MVP of a synthetic persona system for pre-flight focus-group interviews. The direction grew into a larger employee-research project, now carried forward by an external firm.
- Designed and built the core of a multi-pillar customer data intelligence platform within a team: 26,000 respondents across Korea, the United States and Vietnam, 3,500+ variables, a JSON-based store designed for analyst self-service.
- Purchase prediction at 83% accuracy, life-event forecasting at 87%. Both consumed directly by marketing and CX teams, not by a dashboard.